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Our staff are here to support your learning, whether through academic or study skills, pastoral care, or one-on-one consultations. 
Our Academic Support team is here to help with any issues from essay writing and referencing through to study skills and time management.
Topics could include:
Please visit Learning Support Resources on BTI Online for information on referencing, academic writing, study skills and more.
The Cohort Mentor/ Year group coordinator for each year group is responsible for the pastoral care of students.
EARLY CHILDHOOD EDUCATION
PRIMARY TEACHER EDUCATION
SECONDARY TEACHER EDUCATION
SCHOOL OF SOCIAL PRACTICE – Ngā Maunga Āwhina
For all pastoral care matters and guidance about your programme please contact the Student Support team via our emails below and one of the team will respond to you.
NZ CERTIFICATE IN STUDY AND CAREER PREPARATION
MASTER OF PROFESSIONAL PRACTICE AND LEADERSHIP
POST GRADUATE CERTIFICATE IN RESPONDING TO TRAUMA (and MICRO-CREDENTIALS)
INTERNATIONAL STUDENTS
If students have a concern or complaint about an individual student/staff/ educator / BTI administration, in the first instance, students are encouraged to resolve the issue at the level it occurred with the person concerned. If not resolved, direct it to your Cohort Mentor/Programme Lead, then to the Head of School. If the issue is still not resolved, or if you are not satisfied with the outcome, you can make a formal complaint to the Executive Leadership Team (ELT).
Please thoroughly read and understand this policy before submitting your concern or complaint.
Please raise any concerns or make a formal complaint to BTI first before engaging with external complaints processes.
For financial and contractual disputes:
Domestic Students: Tertiary Education Dispute Resolution
International Students: iStudent Complaints
Your complaint should be about a specific process or practice that your education provider did that was unfair or inequitable – and as such, might need to be improved to be compliant with NZQA regulations.
How to submit a complaint to NZQA:
Email to: risk@nzqa.govt.nz or post to: Risk Management, NZQA, PO Box 160, Wellington.
Pastoral Care Code compliance complaints
If you believe that BTI is failing to meet the outcomes or requirements of the Pastoral Care Code, you can make a complaint to NZQA as the administrator of the Code
Other complaint bodies that may be able to help
Student loans and allowances: StudyLink
Fees free or government funding for your course: Tertiary Education Commission
Someone’s safety being at risk: New Zealand Police
Discrimination: Human Rights Commission
How information about you has been stored or used: Privacy Commissioner
