Support for your learning

Our staff are here to support your learning, whether through academic or study skills, pastoral care, or one-on-one consultations. 

Students working together

Help related to your academic/learning life

Our Academic Support team is here to help with any issues from essay writing and referencing through to study skills and time management.

​Topics could include:

  • Academic writing
  • Bibliographies and referencing
  • English for speakers of other languages
  • Exams
  • Note-taking
  • ​Orientation information
  • Punctuation and spelling
  • Reading skills
  • Report and essay writing
  • Referencing
  • Seminars
  • ​Spotting/correcting errors
  • Study skills
  • Time management

Please visit Learning Support Resources on BTI Online for information on referencing, academic writing, study skills and more.

Our staff are here to support you

The Cohort Mentor/ Year group coordinator for each year group is responsible for the pastoral care of students.

Year group coordinators/Cohort mentors

EARLY CHILDHOOD EDUCATION

PRIMARY TEACHER EDUCATION

SECONDARY TEACHER EDUCATION

SCHOOL OF SOCIAL PRACTICE – Ngā Maunga Āwhina

For all pastoral care matters and guidance about your programme please contact the Student Support team via our emails below and one of the team will respond to you.

NZ CERTIFICATE IN STUDY AND CAREER PREPARATION

MASTER OF PROFESSIONAL PRACTICE AND LEADERSHIP

POST GRADUATE CERTIFICATE IN RESPONDING TO TRAUMA (and MICRO-CREDENTIALS) 

INTERNATIONAL STUDENTS

Concerns and complaints

If students have a concern or complaint about an individual student/staff/ educator / BTI administration, in the first instance, students are encouraged to resolve the issue at the level it occurred with the person concerned. If not resolved, direct it to your Cohort Mentor/Programme Lead, then to the Head of School. If the issue is still not resolved, or if you are not satisfied with the outcome,  you can make a formal complaint to the Executive Leadership Team (ELT).

Please thoroughly read and understand this policy before submitting your concern or complaint.

Student complaint policy

Student complaint process

External Complaints

Please raise any concerns or make a formal complaint to BTI first before engaging with external complaints processes.

For financial and contractual disputes:

Domestic Students: Tertiary Education Dispute Resolution

International Students: iStudent Complaints

Making a complaint to NZQA

Your complaint should be about a specific process or practice that your education provider did that was unfair or inequitable – and as such, might need to be improved to be compliant with NZQA regulations.

How to submit a complaint to NZQA:

  1. Filling in the formal complaint form (PDF, 170KB)
  2. Collecting the evidence to support your complaint
  3. Sending this to NZQA by:

     Email to: risk@nzqa.govt.nz or post to: Risk Management, NZQA, PO Box 160, Wellington.

Pastoral Care Code compliance complaints

If you believe that BTI is failing to meet the outcomes or requirements of the Pastoral Care Code, you can make a complaint to NZQA as the administrator of the Code

Other complaint bodies that may be able to help

Student loans and allowances:                                       StudyLink

Fees free or government funding for your course:             Tertiary Education Commission

Someone’s safety being at risk:                                       New Zealand Police

                                                                                   WorkSafe New Zealand

Discrimination:                                                              Human Rights Commission

How information about you has been stored or used:       Privacy Commissioner