Support for your learning

Our staff are here to support your learning, whether through academic or study skills, pastoral care, or one-on-one consultations. 

Students working together

Help related to your academic/learning life

Our Academic Support team is here to help with any issues from essay writing and referencing through to study skills and time management. 

​Topics could include:

  • Academic writing
  • Bibliographies and referencing
  • English for speakers of other languages
  • Exams
  • Note-taking
  • ​Orientation information
  • Punctuation and spelling
  • Reading skills
  • Report and essay writing
  • Referencing
  • Seminars
  • ​Spotting/correcting errors
  • Study skills
  • Time management

Please visit Learning Support Resources on BTI Online for information on referencing, academic writing, study skills and more.

Our staff are here to support you

The Cohort Mentor/ Year group coordinator for each year group is responsible for the pastoral care of students.

Year group coordinators/Cohort mentors

EARLY CHILDHOOD EDUCATION

PRIMARY TEACHER EDUCATION

SECONDARY TEACHER EDUCATION

SCHOOL OF SOCIAL PRACTICE – ​Ngā Maunga Āwhina

​For all pastoral care matters and guidance about your programme please contact the Student Support team via our emails below and one of the team will respond to you.

NZ CERTIFICATE IN STUDY AND CAREER PREPARATION

POSTGRADUATE PROGRAMMES

Concerns or complaints

If you have a concern or complaint about an individual student/group of students, staff or BTI administration, then you are able to make a formal complaint to the ELT (Executive Leadership Team) if you feel your concern has not been resolved through the usual channels. Please first attempt to resolve at the level your concern has occurred – face to face with the student/student group/ educator, then to your Year Group Coordinator, then to the Head of School, and if that is not resolved satisfactorily, then follow this process.

Please thoroughly read and understand this policy before submitting your concern or complaint.

Student complaint policy

Student complaint process

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