Code of Practice

When students study in New Zealand, education providers have a responsibility to ensure that students are well informed, safe and properly cared for. To support this, the New Zealand government has developed the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, which comes into force on 1 January 2022.

The purpose of the Code

The code sets out the expectations that tertiary education organisations  enrolling international students such as BTI must meet for learner safety and wellbeing.

Under the Code, BTI’s responsibilities include helping you to be:

  • safe, physically, and mentally
  • respected and accepted for who you are
  • supported in your learning and wellbeing
  • connected with your social and cultural networks and
  • able to have your say in decisions about services

In addition to the above:

  • Respond to the distinct wellbeing and safety needs of international tertiary learners
  • International learners are informed in the following areas – offer, enrolment, contracts, insurance and visa
  • International learners receive appropriate orientations, information and advice
  • Safety and appropriate supervision of international tertiary learners

Visit the NZQA website for full details of what’s covered in the Code (PDF)

Or visit the NZQA website for more info about the Code.

Ccomplaints about our compliance with the Code

If you want to raise a concern or make a complaint, please go to our complaints section for  information and support on how to do this.

For financial or contractual disputes, please contact iStudent Complaints  or phone 0800 006 675. 

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