When students study in New Zealand, education providers have a responsibility to ensure that students are well informed, safe and properly cared for. To support this, the New Zealand government has developed the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, which comes into force on 1 January 2022.
The code sets out the expectations that tertiary education organisations enrolling international students such as BTI must meet for learner safety and wellbeing.
Under the Code, BTI’s responsibilities include helping you to be:
In addition to the above:
Visit the NZQA website for full details of what’s covered in the Code (PDF)
Or visit the NZQA website for more info about the Code.
If you want to raise a concern or make a complaint, please go to our complaints section for information and support on how to do this.
For financial or contractual disputes, please contact iStudent Complaints or phone 0800 006 675.